People make the tech drive the results – and value – you require. That’s why Augury puts as much effort into the people side of the business as its technical solutions. People’s success is an intrinsic part of the solution. After all, we can make new ways of working possible by getting everyone on board and driving engagement. At Augury, we have an entire community of industry experts covering your back. We help you drive adoption at scale – and fast. We do this with all your stakeholders regardless of where you are in your digital transformation journey. 

At Augury we aim to be your strategic partner – that vendor who loves solving your problems. Based on years of experience, we have playbooks to drive your success throughout your entire customer journey. It’s our responsibility to provide you with all the tools, methodologies, and expertise you need to achieve your goals. And that’s why we involve a full package in the form of reliability teams, customer success teams, VAs, project managers, field teams, board members, ecosystem partners, and more. 

This is the essence of 360° Success. In other words, you are getting not only technology but also the success elements that will ensure you get the most value out of your investment.  

It’s not as if you are buying a one-off like a car. We will be that partnership that scales with you – nurturing a relationship built on trust. 

But how does this work exactly? Let’s break it down:

1) The Solution
2) Training & Knowledge
3) Enablement & Growth
4) Data & Feedback
5) Rewards & Recognition
6) Innovation

1) The Solution

Our end-to-end solutions are designed to intuitively work the way your team works – in the systems they already use. We provide accurate, reliable, and actionable AI-driven insights you don’t have to second-guess. When doubts do arise, we have our human experts – such as in-house vibration analysts – step in to help dig deeper. 

Meanwhile, the on-site support starts at the beginning. We help with the initial asset and risk assessment and the IoT set-up. Our Solutions Architects also ensure our tech aligns with your tech. 

Even with everything in place, we understand how even the best intentions can be thwarted, and we’re there to get you over that initial adoption hump. The goal is speedy and measurable ROI so everyone – from the factory floor to the C-suite – can recognize the measurable value the right tech can bring. 

And as you grow, we have our proven Fast Track Methodology for helping you deploy globally. 

2) Training & Knowledge

But yes, manufacturing today is a very complex and dynamic business. Indeed, as we pursue continual improvement, we must also embrace continual learning. So, we provide online training so your teams understand how to use the Augury platform to its maximum potential. In addition, we provide learning opportunities for your teams to grow their knowledge and skills around topics like vibration and AI. 

Again, we involve all stakeholders here – not just those directly responsible for running the machines. Our Industry Advisory Board is filled with industry leaders who share their experiences driving innovation and the required change management. Meet Dave Penrith, retired Chief Engineer at Unilever! Watch/listen to the expert podcast Manufacturing Meet-Up!

3) Enablement & Growth

We are continually expanding our online community, The Endpoint, as a place to empower your teams to grow their skills and knowledge. It’s where our partners, customers, and even students (those future manufacturing professionals!) can come together and discuss how we can best apply and expand new technologies on the factory floor. Conversations can be about a specialist technical matter or how to think differently about time-to-market. Over the last year, the Endpoint has become a connective thread between 360° Success and the rest of the ecosystem.

We understand the challenge of helping teams embrace a new way of working and we have built our services to be that partner in change management who makes sure the adoption happens and the value is delivered. 

4) Data & Feedback

We have ongoing conversations with our customers. You will receive online reporting, regular updates, check-ins, and QBRs from our reliability pros so you know what’s working in your program and what needs attention. On one level, our Reliability Success Managers work directly with those responsible on the floor. We also have Customer Success Managers who align with corporate leaders on the business impact and change management. 

It’s hard not to overemphasize the importance of change management when it comes to successfully embracing a new technology.  We understand the challenge of helping teams embrace a new way of working and we have built our services to be that partner in change management who makes sure the adoption happens and the value is delivered. 

In addition, since we work with so many customers, we are able to not only flag  trends, but also common challenges, for which we can offer methodologies and best practices on how to best overcome them.

In short, our people speak your language and understand the particular challenges of your vertical and what’s going on across the larger industry. 

In addition, since we work with so many customers, we are able to not only flag  trends, but also common challenges, for which we can offer methodologies and best practices on how to best overcome them.

5) Reward & Recognition

We support programs to reward early adopters and best performers to change behavior. It works, and it can even be a simple show of recognition and appreciation. Ultimately, people will drive transformation and the associated value. That’s why we want to build bonds that will allow us to really help our customers be successful – and grow professionally. 

6) Innovation

Based on your feedback, we aim for continued solution improvements and innovations – so we keep evolving as you evolve. We owe much to our early adopters at Frito Lay, Nestlé Purina, Colgate-Palmolive, and PepsiCo. In fact, we celebrate all our success stories. 

In addition, Augury isn’t only your partner, we also act as a gateway to the larger manufacturing ecosystem. We want to transform the industry and know we cannot do this alone. It takes everyone to point a ship in a different direction. 

And neither you nor Augury can be an expert in everything. Meanwhile our more significant partners – such as Grundfos, Baker Hughes, and Schneider Electric – can offer more extensive and interoperable platforms that can potentially fold in every specialized Best-In-Class solution – which can interact with each other and, in turn, drive more innovation. We’re also taking our knowledge and learnings and passing that on to our ecosystem so that we can all learn from each other and understand what works best with our products. 

So let’s do this together. After all, enjoying success while transforming the industry can be considered the ultimate team sport.

The post Augury’s 360° Success: We’re The Vendor Obsessed With Solving Your Problems – Full Stop. appeared first on Augury.

When manufacturers have their asset data made available as actionable insights, their maintenance teams can work more effectively in terms of planning and avoiding downtime. In the process, productivity goes up – along with workforce morale. And as valuable as these big wins may be, they represent only the first step down the road of continual improvement, according to Augury’s Head of Customer Success, Brielle Fragale.

“Augury’s sensors allow me to plan my downtime, fix what I need when I want – and not at the last minute. It’s like having 50 eyes out there all the time. Every morning I start with looking at the Augury platform. In my 27 years, this is the best thing that came into the factory.”

You know you’re having a good day at the office as Director of Customer Success when you receive a site report from a leading tissue manufacturer, which includes the above quotation from a line mechanic. 

Such stories are the very reason why I joined Augury: I love being part of the success of others and helping scale on such successes – especially during these challenging times when everyone needs to do more with less. 

Insight, Knowledge, Power

Case in point: Osem-Nestlé is one of the leading food companies in Israel. As a subsidiary of the world’s leading food and beverage company, they are collaborating with us to implement Industry 4.0 solutions to apply data in improving how they run their operations. In short: instead of always putting out fires, their maintenance team can now see the fire coming so they can work to prevent the first spark.

“It’s changed our mindset,” said Gofna Liss-Rubin, Open Innovation Manager at Osem-Nestlé. “Now with the maintenance management, you can take the time to fix things before they actually go into failure.”

“And whenever we prevent a failure, we also prevent everything that comes with that,” added Gofna. “We reduce the amount of labor time and the amount of machine time. We reduce all the inputs that are used – like energy and water – and, of course, gas emissions. And every improvement helps us meet our sustainability goals.”

Read ‘How Actionable Machine Health Data
Aligns Production and Maintenance to Improve OEE’

Choose Your Battles

While meeting sustainability goals is essential, we initially work with our clients to prioritize the immediate challenges they are facing. We want to understand how you tick so we can be more proactive in helping you become more proactive.

For some, Machine Health is a way to provide insights for a shrinking workforce – where AI can work to replace the brain drain of senior staff as they retire. Others see our solutions as a quick and easy way to increase revenue. While yet others are seeking ways to cut scrap as the cost of their raw materials spiral upward.

And indeed, it’s good to have an initial focus during the pilot phase. But in the short-term we also help scale your ambitions in improving effectiveness across the whole manufacturing process. 

“By getting greater insight across our materials, processes and equipment we can increase capacity, reduce waste, maintain quality and stay aligned to our business metrics all at the same time,” said one Senior Vice President from a major building supplies company. “That’s something that’s been very hard to do in the past.”

Read ‘How to Increase Revenue With Machine Health Monitoring’

Start Small, Scale Big

One of Augury’s greatest champions is Gary Binstock, Director of Technology for Strategic Innovation and Alliances at the Colgate-Palmolive Company. He found us when he went in search of the seemingly impossible: cutting costs while improving quality.

As an early adopter, Gary once observed, “Of course, we were also collecting KPIs from the beginning, and not only on whether we prevented equipment failure. We also covered time to reaction, time to getting a notification, time to taking action… We’re tracking all of those. And once we saw they were all tracking the right direction, it gave us the confidence to move forward.”  

Today Colgate-Palmolive is rolling out Augury’s AI-driven Machine Health Solutions throughout the company’s global manufacturing operations. 

That’s what it’s all about: forever moving forward and scaling on positive impact. And this attitude is why I enjoy immense job satisfaction – and confidence – doing what I am doing. 

Onward And Continually Upward

This idea of continual improvement is of course integral to any full-stack AI-driven solution geared at solving specific problems: as you gather more data over time, the better the algorithm becomes at giving predictive and prescriptive insights.

However, continual improvement is also integral to Augury as a company as it expands beyond Machine Health to Process Health and onward to full Production Health. 

Read: ‘Roadmap To The Future: 
Machine Health + Process Health = Production Health’

In other words, we’re here for the full ride. Yes, we love helping our clients achieve short-term wins and ROI for their production lines. But together with our clients, we are also embarking on a longer journey to transform our industry – and the world – for the better. 

Let’s keep moving on up. Together. 

Contact your Customer Success Manager to make sure you are maximizing the potential of your machine data.

Or do you want to learn more about how Augury can help you turn your data into actionable insights? Reach out!

The post Success At Scale: Empowering Factories with Their Own Machine Data appeared first on Augury.