Head of Delivery Operations https://www.augury.com/blog/author/mpasqua/ Machines Talk, We Listen Mon, 02 Oct 2023 09:10:51 +0000 en-US hourly 1 https://www.augury.com/wp-content/uploads/2023/05/cropped-augury-favicon-1-32x32.png Head of Delivery Operations https://www.augury.com/blog/author/mpasqua/ 32 32 Operations: Driving Machine Health Through Fulfillment and Agility https://www.augury.com/blog/machine-health/operations-driving-machine-health-through-fulfillment-and-agility/ Thu, 08 Jul 2021 08:10:55 +0000 https://www.augury.com/operations-driving-machine-health-through-fulfillment-and-agility/ Augury’s growing Operations team is committed to the timely allocation, quality, management and delivery of materials on a global scale. This requires structure. That said, as a scaling company it’s also important to play around with the processes to find new solutions to situations as they arise. It keeps us on our toes – which...

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Augury’s growing Operations team is committed to the timely allocation, quality, management and delivery of materials on a global scale. This requires structure. That said, as a scaling company it’s also important to play around with the processes to find new solutions to situations as they arise. It keeps us on our toes – which keeps both us and our clients happy.

Proactive Not Reactive

Involving several disciplines, including Supply Chain, Procurement, Quality Assurance, Engineering, and Delivery Operations, the Operations team is equipped to drive the intricacies of the machine health movement. We are constantly inspiring each other.

Our mission is to provide solutions on-time while maintaining quality and cost efficiency throughout. We are focused on data-driven, strategic decisions that promote an important balance within parallel initiatives. While at the same time, we always keep in mind that we’ll need to remain proactive – not reactive – in order to do so.

In other words, Operations is often put into a purely transactional box. But we’re also out to play as we continually seek to up our game.

Logistics As Journey. Literally.

In terms of planning, we are regularly leveraging internal and external partnerships to understand our upcoming demand, distribution by region, related material documentation, lean hardware configurations, and other pertinent pillars of readiness.

We feel comfortable in challenging ourselves as a team, as well as our “customers”, to ensure that we are able to deliver consistently and expediently. With our day-to-day transactions, we are fulfilling materials on a world-wide scale, utilizing a robust parts catalogue while continuously improving lead times.

So, how do these transactions come to life? It’s a journey – quite literally!

Streamlining Lead Time

Recently, we completed a shipment to Japan, which is a new geography for Augury. The efforts behind its delivery touched each department within Operations and illustrated our ability to work together to meet expectations.

Then, we were asked to accelerate – to bring our lead time forward as much as possible. So we got to work.

Inventory, check.

Documentation and labeling, check.

Palletization, local procurement, and non-stop communication? Check, check, check.

On-time delivery to the international port of entry? Check.

In the end, we were able to push the delivery date forward by six weeks, which was a significant accomplishment. Both us and our clients were happy.

Playing With Processes

Although Operations is typically a standardized practice consisting of transactions, controlled processes, and flows, we also have the ability to be agile – an asset that is particularly critical when scaling a company.

This built-in flex – a willingness to look at things with fresh eyes both as an individual and a team – is especially important when we look at key initiatives like geographic expansion and improvements to the customer experience, which will be supported by new tools, automation, and integrations between systems.

Transparency is Everything

We regularly ask ourselves how we can align with our customers to ensure a streamlined delivery experience and analyze where we can glean information to apply to our internal playbooks. It is a true dichotomy as we bring experience and processes to the table, yet we remain receptive to change and feedback.

Looking ahead, this structured – yet creative – approach will allow us to both build and scale simultaneously.

Read more about what it’s like to work at Augury.

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Adapting to COVID-19 Restrictions: Remote Guided Installations https://www.augury.com/blog/augury-updates/adapting-to-covid-19-restrictions-remote-guided-installations/ Mon, 20 Jul 2020 20:34:22 +0000 https://www.augury.com/adapting-to-covid-19-restrictions-remote-guided-installations/ Months of planning for critical site surveys and installations were immediately irrelevant. We had to cancel or delay every upcoming on-site project and installation indefinitely. Government regulations rightfully required social distancing measures at manufacturing facilities and companies moved to protect their teams by immediately restricting outside access to their facilities or closing them altogether. But...

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Augury - Remote Installation

On March 16th, time seemingly froze. Our global field operations team was preparing for one of our largest installation projects to date when we were notified that COVID-19 would not only thwart that installation but pause every other installation and site visit on the horizon. We had to quickly pivot to remote…

Months of planning for critical site surveys and installations were immediately irrelevant. We had to cancel or delay every upcoming on-site project and installation indefinitely. Government regulations rightfully required social distancing measures at manufacturing facilities and companies moved to protect their teams by immediately restricting outside access to their facilities or closing them altogether.

But luckily, some of us were already working toward a solution — one that would require our best minds to remotely collaborate with our customer’s on-site experts to keep Machine Health projects on track — remote guided installation.

Pivoting to Remote Guided Installations

While our services and installation team generally work hand-in-hand with our customers, this was much more complex. We knew that we would need to build the process of remote guided installations dynamically, learning and adapting as we went, to ensure that our customers would receive the same quality installation that they would have pre-pandemic.

But we still had questions about the new process. How would our customers perceive their new Machine Health solution given that they are already facing so many new challenges with the pandemic? And even If they were receptive, would our field team be able to execute a full facility roll-out remotely? And would remote installations affect the quality of our solution?

The manual nature of properly installing sensors was the primary hurdle for the project, but communication and remote training was the key to its success. We adopted new technologies and recorded our installation videos so that we could improve after every project. We made sure to have field installation and reliability experts available to help our customers with any issues that might arise — and it worked, and it’s still working.

Our remote installations are helping us, and our customers, stay on track — and I couldn’t be more proud of our team.

The Future of Manufacturing Hardware Implementation

Moving into the future, we will be able to provide multiple deployment offerings including Augury led, hybrid, and guided alternatives. This, in conjunction with proposed enhancements to our installation platform, utilization of virtual and augmented reality technology, and standardized training programs will allow us to support a quicker time to installation and value for our customers.

Work Better With Augury

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